Shipping policy

At Vivzie, we offer several shipping options to accommodate different delivery needs and destinations.

Available Shipping Methods

Standard Shipping

A reliable option suitable for most orders.

Express Shipping

An expedited service for customers who require faster delivery.

Economic Shipping (USA)

A budget-friendly shipping option available for eligible orders within the United States.

International Shipping

Delivery service available to multiple countries and regions worldwide.

Shipping Fees

Shipping charges are calculated based on the selected shipping method, order value, product type, and delivery destination. The final shipping cost will be displayed at checkout before payment.

For Economic Shipping (USA), shipping rates start from US$9.99. Actual shipping fees may vary depending on the destination, package weight, and products included in the order.

To view the exact shipping cost, please add items to your cart and enter your shipping address during checkout.

Order Processing Time

Orders are typically processed within 3–5 business days. Processing times may be longer during holidays, promotional periods, or for certain products with specific production requirements. Please refer to individual product pages for any item-specific processing information.

Estimated Delivery Time

Delivery timeframes are estimates and may vary depending on location, carrier operations, customs procedures, and shipping conditions.

Standard Shipping

USA: Approximately 5–7 business days
International: Approximately 10–20 business days

Express Shipping

USA: Approximately 2–3 business days
International: Approximately 5–10 business days

Economic Shipping (USA)

USA: Approximately 7–10 business days

International Orders

We ship to many international destinations. Please note that international shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by local authorities. These charges are the responsibility of the recipient and vary by country or region.

Order Tracking

Once your order has been shipped, a tracking number will be sent to you by email. You may use this number to check the delivery status through the carrier's tracking system.

Customs, Duties, and Taxes

We do not include customs duties, VAT, or import taxes in our product prices or shipping fees. Customers are responsible for any additional charges required by their local customs authorities. We are unable to estimate these fees in advance, as they depend on local regulations.

Lost or Damaged Shipments

If your order is lost or arrives damaged during transit, please contact our customer support team as soon as possible. We will assist in reviewing the situation and work toward a suitable resolution based on the circumstances.

Address Accuracy

Please ensure that all shipping information is complete and accurate at the time of checkout. Orders returned or delayed due to incorrect or incomplete addresses may result in additional shipping charges.