Privacy Policy

Welcome to the Privacy Policy of VIVZIE.  This describes how we gather, use, and discloses your personal data, with the goal of ensuring full transparency and clarity in our data-handling practices.  Your trust is of the utmost importance to us, and we are committed to protecting the security of your personal information whenever you use our products, access our services, or visit our website.  We strongly encourage you to read through this Privacy Policy thoroughly, so you can understand how we safeguard your privacy and make well-informed choices regarding your interactions with VIVZIE.  By accessing our services or providing us with your personal data, you consent to the terms and conditions set forth in this Privacy Policy.  If you have any questions or concerns about our privacy protocols, please do not hesitate to contact us.

Changes to This Privacy Policy
We reserve the right to revise this Privacy Policy periodically. Such updates may be made to reflect adjustments to our data-handling practices, or to comply with evolving operational requirements, legal obligations, or regulatory mandates.
The revised Privacy Policy will be posted prominently on our official website. We will also update the “Last updated” timestamp and implement any additional measures as mandated by the applicable laws and regulations.

How We Collect and Use Your Personal Information
To deliver our services, we collect, and have collected within the past 12 months, personal information pertaining to you from multiple sources, as specified in the sections below. The type and scope of information we gather and utilize are contingent on the nature of your interactions with our platform.
Beyond the specific purposes outlined hereafter, we may also leverage the information we collect to correspond with you, deliver, enhance, or optimize our services, adhere to relevant legal duties, enforce the terms of service that apply to your use of our offerings, and safeguard or defend our services, our legitimate rights and interests, as well as the rights and interests of our users and other relevant parties.

What Personal Information We Collect
The categories of personal information we obtain about you are determined by the ways you interact with our website and avail of our services. When we reference “personal information”, we mean any data that identifies, pertains to, describes, or can be linked to you as an individual. The subsequent sections outline the classifications and specific types of personal information we gather.

Information We Collect Directly from You

Data that you voluntarily submit to us via our services may encompass the following:

• Contact details: Your full name, physical address, telephone number, and email address.
  Order information: Your name, billing address, shipping location, payment verification details, email address, and phone number.
• Account information: Your username, password, security question responses, and other data used to safeguard the security of your account.
• Customer support information: Any content you choose to include in your communications with us—for instance, when sending inquiries or messages through our service channels.

Certain features of our services may mandate that you provide specific personal details directly to us. You have the option to decline to furnish such information; however, this may restrict your ability to access or use those particular features.

Information We Collect about Your Usage

We may also automatically gather certain data related to your engagement with our services (hereinafter referred to as "Usage Data"). To this end, we may deploy cookies, pixels, and analogous technologies (collectively referred to as "Cookies"). Usage Data may cover details about your access to and use of our website and account, including device specifications, browser type, network connection data, your IP address, as well as other information concerning your interactions with our services.
Information We Obtain from Third Parties

Additionally, we may acquire information about you from external third-party sources, including vendors and service providers that collect data on our behalf. Examples of such third parties include:

• Platforms that support the operation of our website and services, such as Shopline.
• Our payment processing partners, which collect payment-related information (e.g., bank account details, credit or debit card information, billing addresses) to process your payments, fulfill your orders, and deliver the products or services you have requested—all in fulfillment of our contractual obligations to you.
• When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or our third-party collaborators may automatically collect certain information by means of online tracking technologies, such as pixels, web beacons, software development kits (SDKs), third-party libraries, and cookies.

Any information we obtain from third parties will be handled in strict compliance with the terms of this Privacy Policy. For further details, please also refer to the section entitled Third Party Websites and Links below.

How We Use Your Personal Information

• Provision of Products and Services.We utilize your personal information to deliver our services to you, which is essential for fulfilling our contractual obligations to you. This includes processing your payments, fulfilling your order requests, sending you account- and transaction-related notifications (such as updates on purchases, returns, and exchanges), creating and maintaining your user account, arranging product deliveries, facilitating return and exchange procedures, and supporting other account-related features and functions.
• Marketing and Advertising.We may leverage your personal information for marketing and promotional activities. This encompasses sending you marketing materials, advertising content, and promotional communications via email, text message, or postal mail, as well as displaying targeted advertisements for our products and services. Your personal information may also be used to customize our services and optimize the advertising experience on our website and across other online platforms.
• Security and Fraud Prevention.Your personal information is instrumental in helping us detect, investigate, and address potential fraudulent, illegal, or malicious activities. If you choose to use our services and register an account, you are responsible for safeguarding your account credentials. We strongly advise against sharing your username, password, or any other access details with third parties. Should you suspect that your account has been compromised, please contact us promptly.
• Customer Communications and Service Enhancement.We use your personal information to provide you with customer support services and to continuously improve our offerings. This practice is based on our legitimate business interests, enabling us to respond to your needs in a timely manner, deliver high-quality services, and nurture a stable business relationship with you.

Cookies

Like most websites, our site also uses Cookies. For specific details about the Cookies implemented in conjunction with Shopline—our store management platform—please refer to the official page at https://www.shopline.com/legal/cookies. We deploy Cookies to support and enhance the performance of our site and services, including retaining your user actions and preferences. We also use Cookies to conduct analytics, gaining deeper insights into user interactions with our services; this aligns with our legitimate business interests of managing, refining, and optimizing our offerings. Additionally, we may authorize third-party vendors and service providers to use Cookies on our site, with the aim of better customizing services, products, and advertising content for our site and other affiliated online platforms.

By default, most web browsers are set to accept Cookies automatically. However, you may adjust your browser settings to delete or reject Cookies at your discretion. Please note that disabling or blocking Cookies may adversely affect your user experience, and could result in certain services, features, and core functionalities of our site malfunctioning or becoming unavailable entirely. Furthermore, blocking Cookies does not necessarily prevent us from sharing information with third parties such as our advertising partners.

Our website is also compatible with the Global Privacy Control (GPC) signal, which allows you to opt out of specific uses or disclosures of your personal information. If you submit your preference via the GPC signal, we will recognize it as a valid request to opt out of data sharing and targeted advertising for the corresponding browser or device. Moreover, if we can link the device sending the GPC signal to a Shopline account under your name, we will extend this opt-out request to the associated account as well. For more information about Global Privacy Control, you may visit the official website: https://globalprivacycontrol.org/. It should be noted that aside from the GPC signal, our website does not recognize other “Do Not Track” signals transmitted from your browser or device.

How We Disclose Personal Information

Under certain circumstances, we may share your personal information with third parties for the purposes of fulfilling contractual obligations, pursuing legitimate business interests, and other grounds as permitted under this Privacy Policy. These scenarios include the following:

• With vendors and other third-party service providers acting on our behalf, such as entities providing IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping services.
• With business partners and marketing collaborators to deliver relevant services and targeted advertisements to you. Please note that these partners will process your information in accordance with their own respective privacy policies.
• When you explicitly instruct, request, or otherwise provide consent for us to disclose specific information to third parties. Examples include disclosing data to facilitate product delivery, or sharing information through your use of social media widgets and third-party login integrations, all with your prior authorization.
• With our affiliated entities and other members of our corporate group, in furtherance of our legitimate business interests in operating a viable and successful enterprise.
• In connection with corporate transactions such as mergers, acquisitions, or bankruptcy proceedings; to comply with applicable legal requirements (including responding to subpoenas, search warrants, and similar lawful requests); to enforce our applicable terms of service; and to protect or defend our services, our legal rights, and the rights of our users or other relevant parties.

In the preceding 12-month period, we have disclosed the following categories of personal information and sensitive personal information about our users, for the purposes outlined in the sections How We Collect and Use Your Personal Information and How We Disclose Personal Information above.

 

Identifiers (e.g., basic contact details, specific order and account information)    
Personal information categories specified under the California Customer Records statute (e.g., basic contact details, specific order and account information)    Vendors and third-party service providers acting on our behalf (including internet service providers, payment processors, order fulfillment partners, customer support providers, and data analytics firms)
Business and marketing partners
Affiliated entities
Commercial information (e.g., order details, shopping behavior data, and customer support correspondence)    
Internet or similar network activity data (e.g., Usage Data)    
Geolocation data (e.g., location data derived from IP addresses or other technical means)

Category of Personal Information	Categories of Recipients
Identifiers (e.g., basic contact details, specific order and account information)
Personal information categories specified under the California Customer Records statute (e.g., basic contact details, specific order and account information)	Vendors and third-party service providers acting on our behalf (including internet service providers, payment processors, order fulfillment partners, customer support providers, and data analytics firms) Business and marketing partners Affiliated entities
Commercial information (e.g., order details, shopping behavior data, and customer support correspondence)
Internet or similar network activity data (e.g., Usage Data)
Geolocation data (e.g., location data derived from IP addresses or other technical means)

We will not use or disclose sensitive personal information without your consent, nor will we use it to infer characteristics about you.

Over the past 12 months, we have "sold" and "shared" personal information (as these terms are defined under applicable law) for the purpose of conducting advertising and marketing activities, as detailed below.

Category of Personal Information	Categories of Recipients
Identifiers (including name, email address, and phone number)	Business and marketing partners
Commercial information (such as purchase records of products or services)	Business and marketing partners
Usage Data	Business and marketing partners

Third Party Websites and Links

Our website may contain links directing you to other websites or online platforms operated by third parties. If you choose to access these non-affiliated, unaffiliated platforms via such links, we recommend that you review their respective privacy policies, security protocols, and terms of use in full. We do not warrant the privacy, security, accuracy, completeness, or reliability of these third-party sites, and assume no responsibility for the content or practices thereof.
Any information you post or share on public or semi-public channels—including content published on third-party social networking platforms—may be accessible to other users of our services and/or users of those third-party platforms. Neither we nor the relevant third parties shall be subject to any restrictions on the use of such information. The inclusion of third-party links on our website does not constitute an endorsement of the linked platforms’ content, owners, or operators, unless explicitly stated otherwise on our services.

Children's Data

Our services are not designed or intended for use by children, and we do not knowingly collect any personal information from individuals in this demographic. If you are a parent or legal guardian and discover that your child has provided us with their personal information, you may contact us using the contact details provided at the end of this policy to request the deletion of such data.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we have “shared” or “sold” personal information belonging to individuals under the age of 16, as those terms are defined under applicable laws and regulations.

Security and Retention of Your Information
Please note that no security measures can be deemed entirely perfect or impenetrable, and we cannot guarantee absolute security for your information. Additionally, any data you transmit to us may not be fully secure during the transmission process. We therefore recommend that you refrain from using unsecured communication channels to send us sensitive or confidential information.

The length of time we retain your personal information is determined by a range of factors, including our need to maintain your account, deliver our services, comply with legal obligations, resolve disputes, and enforce relevant contracts and policies.

Your Rights

Depending on your country or region of residence, you may be entitled to some or all of the rights outlined below in respect of your personal information. These rights are not absolute, however: they only apply under specific circumstances, and in certain cases, we may decline your request in accordance with the provisions of applicable law.

• Right to Access/Know: You may be entitled to request access to the personal information we hold about you. This includes details regarding how we use and share your data.
• Right to Delete: You may have the right to request the erasure of personal information that we maintain in relation to you.
• Right to Correct: You may be eligible to request the correction of any inaccurate personal information we hold about you.
• Right to Data Portability: In certain circumstances, and subject to specific exceptions, you may have the right to receive a copy of the personal information we hold about you, as well as to request that we transfer this data directly to a third party of your choice.
• Right to Restrict Processing: You may have the right to request that we suspend or place restrictions on the processing of your personal information.
• Right to Withdraw Consent: Where our processing of your personal information is based on your prior consent, you may withdraw that consent at any time.
• Right to Appeal: If we decline to act on your request, you may have the right to appeal our decision. You may submit an appeal by replying directly to our notification of denial.
• Managing Communication Preferences: We may send you promotional email communications. You may opt out of receiving such messages at any time by using the unsubscribe link provided in every promotional email we send you. Please note that opting out of promotional emails will not affect non-promotional communications, such as messages related to your account, orders, or other transactional notifications.

You may exercise any of the above rights via the designated sections of our website, or by contacting us using the contact details provided at the end of this Privacy Policy.

We will not engage in any form of discrimination against you for exercising your legal rights under this Privacy Policy. Prior to responding substantively to your request, we may need to collect certain information from you to verify your identity—such as your registered email address or account details. Under applicable laws, you may appoint an authorized agent to submit requests on your behalf. Before acting on any request from an authorized agent, we will require the agent to provide proof of your authorization, and we may also require you to verify your identity directly with us. We will respond to all valid requests in a timely manner, in compliance with the requirements of applicable laws and regulations.

Complaints

Should you have any complaints regarding our processing of your personal information, please get in touch with us using the contact details provided below. If you are not satisfied with our response to your complaint, your right to seek further recourse will depend on your country of residence. You may either appeal our decision by contacting us again via the below-listed contact information, or file a complaint with your local data protection authority.

International Users

Please note that your personal information may be transferred, stored, and processed in countries outside your place of residence. Our personnel, as well as third-party service providers and partners located in these jurisdictions, may also process your personal information.

In the event that we transfer your personal information outside the European Economic Area (EEA), we will rely on recognized data transfer mechanisms. These include the European Commission’s Standard Contractual Clauses, or equivalent contractual provisions issued by the relevant competent authority of the United Kingdom, where applicable. This requirement will not apply if the recipient country has been officially deemed to offer an adequate level of data protection.

IMPORTANT: How We Protect Visitor Information
Your personal information is stored on secured networks, with access restricted to a limited number of authorized personnel who hold special system access privileges and are legally obligated to maintain the confidentiality of such data. Additionally, all sensitive data—including credit card information you provide—is encrypted using Secure Socket Layer (SSL) technology.

We implement a comprehensive suite of security measures whenever users place orders, enter, submit, or access their information, all to uphold the security and integrity of your personal data.

All payment transactions are processed through a trusted third-party gateway provider. No transactional data is stored or processed on our own servers.

Contact
If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of the rights available to you under this policy, please contact us by phone or send an email to service@vivzie.com.