Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 30 days of the delivery date.

Eligibility for Returns

To qualify for a return, items must meet the following requirements:

Unworn, unused, and unaltered
Original tags must remain attached
Returned in the original packaging
Accompanied by proof of purchase or order confirmation

Items that do not meet these conditions may not be eligible for a refund.

Return Request Process

To request a return, please contact our customer support team at:

Email: service@vivzie.com

Once your request has been reviewed and approved, we will provide detailed return instructions, including the return shipping address.

Please note that returns sent without prior authorization cannot be processed or accepted.

If you have any questions regarding your return, feel free to contact us at service@vivzie.com

Non-Returnable Products

The following items are not eligible for return or refund:

Custom-made or personalized products
Intimate apparel and underwear
Orders placed with expedited or rush production services
Clearance or final-sale items
Gift cards

If you are unsure whether your item qualifies for a return, please contact our support team before submitting your request.

Exchanges

If you wish to exchange an item, we recommend submitting a return request for the original product first. After the return is approved, you may place a new order for your preferred replacement item.

Refund Processing

After we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If approved, the refund will be issued to your original payment method within 10 business days. Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

If more than 15 business days have passed since receiving our refund approval notice and you have not yet received your refund, please contact us at: